Refund and Shipping Policy


The majority of the items sold by The Doll Dungeon are consigned and by the time you receive your item, in some cases, the original owner may have already been compensated. So please READ THE DESCRIPTION and LOOK AT THE PICTURES carefully BEFORE you purchase, as I make every effort to describe my items as accurately as possible and I am unable to accept returns.

All items are sold in a usable, unbroken condition. If there are flaws or defects that I detect, I will detail them, but it is possible I could miss something. If damages were done in the case of a fouled up delivery person, please let me know and I will try to claim insurance on your item (if item has been insured).


Shipping costs have gotten way out of hand, but I will do my best to package your item using sufficient materials for and the most economical method. Please understand that sometimes the shipping cost may seem higher due to the extra materials and weight, as well as the distance the package may be traveling. All of our items are sent from San Diego, CA, the most southwestern point of the continental US. So… if you live in Maine, you’re definitely going to have a higher shipping rate than someone who lives in Oregon.

Depending on the item, shipping is typically via USPS First Class or Priority Mail, and heavier items are shipped through UPS or FedEx Home delivery. I always ship within 2 business days.

In some cases recycled shipping boxes or envelopes will be used for cost effective shipping.



Shipping returns

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